COMPLAINTS / SUGGESTIONS

Complaints

You can let us know about any complaints you may have.

To help us respond properly, please be as specific as possible.

Autocars Proxiways is committed to responding to all complaints within a maximum of 15 days.

Complaints can be made either using the form or by phone.

To submit a complaint, please fill in the form below.

We kindly ask that you remain courteous when writing your complaint.

Suggestions

Help us improve the transport service we offer.

A comment, a suggestion, a question — please don't hesitate to write to us using the form below.

Your suggestion will be acknowledged and recorded by our teams.

COMPLAINTS FORM

SUGGESTIONS FORM

Select the form you require above.

Full name * E-mail * Phone Date of the incident * Route * Time * Boarding stop * Alighting stop * Details of the incident *

Full name * E-mail * Phone Subject of your suggestion * Details of your suggestion *

Legal Notice - Data Protection.

Your information will not be passed on to commercial partners. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, modify, rectify and delete personal data concerning you, by sending your request via the complaints form on this site or by post to: Autocars Proxiways - Head Office, Rue Jacques Monod - 78370 Plaisir.

Autocars Proxiways also undertakes to take all appropriate precautions to protect the personal data processed by its departments, and in particular to prevent it from being distorted or disclosed to unauthorised third parties.

NEWS and
DISRUPTIONS

LINE 78S DISRUPTION

From 30/05/2023 to 16/06/2023

FROM TUESDAY 30 MAY TO FRIDAY 16 JUNE 2023

Due to reinforcement works on the RD 119 near Villarceaux, the stops Villarceaux, Les Vignettes and Rue de Maule will not be served.
The Place Bieuville stop will not be served in the direction of Villiers-Saint-Frédéric and Thoiry only.
Temporary stops have been put in place (see map below):

For the "Les Vignettes" and "Rue de Maule" stops: use "Thoiry - Mairie", a stop on route 78S (which will be served on all journeys),
For the "Villarceaux" stop: use "Porte Saint Nicolas" (served by Transdev routes 35, 40, 41 and 55),
For the "Place Bieuville" stop, in the direction of Villiers-Saint-Frédéric and Thoiry: use "Carrefour de Jumeauville" (served by Transdev route 31).

We apologise for any inconvenience caused.

LINE 78S DISRUPTION

LINE 17 DISRUPTION

From 08/11/2021 to 31/12/2023

FROM MONDAY 8 NOVEMBER 2021 UNTIL WORKS ARE COMPLETE

Due to roadworks on the RD 910 in Boulogne-Billancourt, the Métro Pont de Sèvres stop has been moved 50 metres downhill.
Thank you for your understanding.

Line 17 roadworks

SMS ALERTS

Ongoing

Receive a free SMS in the event of major disruptions on scheduled route 5 and on school routes B, M, P, Q and V. This service is provided by SITERR.